🔐 Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register an account, we collect:

• Full name
• Date of birth
• Email address
• Phone number
• Residential address
• Username and password
• Government-issued ID (for verification)

1.2 Financial Information

For deposits and withdrawals, we may collect:

• Bank account details
• Payment card information (processed by secure third-party providers)
• Cryptocurrency wallet addresses
• Transaction history

1.3 Technical Information

We automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring URLs
• Pages visited and time spent
• Cookies and similar technologies

1.4 Gaming Information

We record your gaming activity including:

• Games played
• Bet amounts and outcomes
• Bonus usage
• Wagering history

2. How We Use Your Information

We use your personal information to:

• Provide services: Create and manage your account, process transactions, deliver games
• Verify identity: Comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements
• Prevent fraud: Detect and prevent fraudulent activity, multiple accounts, and abuse
• Improve services: Analyze usage patterns, enhance user experience, develop new features
• Marketing: Send promotional offers and updates (with your consent)
• Customer support: Respond to inquiries and resolve issues
• Legal compliance: Meet regulatory requirements and respond to legal requests
• Responsible gambling: Monitor for problem gambling indicators and enforce self-exclusion

3. Information Sharing & Disclosure

We do not sell your personal information. We may share data with:

3.1 Service Providers

Third parties who help us operate our services, including:

• Payment processors
• Identity verification services
• Game providers
• Hosting and IT services
• Customer support tools

3.2 Legal Requirements

We may disclose information when required by:

• Court orders or legal processes
• Regulatory authorities
• Law enforcement agencies
• Gaming license requirements

3.3 Fraud Prevention

We share data with fraud prevention services (iovation, ThreatMetrix) to protect against fraudulent activity.

4. Data Security

We implement industry-standard security measures including:

While we strive to protect your data, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies: Enable core functionality (login, security)
• Performance cookies: Analyze site usage and performance
• Functionality cookies: Remember your preferences
• Marketing cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

6. Data Retention

We retain your personal information for:

• Active accounts: As long as your account remains active
• Closed accounts: Minimum 5 years after closure (regulatory requirement)
• Transaction records: 7 years (AML compliance)
• Marketing data: Until you withdraw consent

After retention periods expire, data is securely deleted or anonymized.

7. Your Privacy Rights

You have the right to:

To exercise these rights, contact us at [email protected] or through Live Chat.

8. Marketing Communications

With your consent, we may send promotional emails about bonuses, new games, and special offers.

You can opt out at any time by:

• Clicking "unsubscribe" in any marketing email
• Updating preferences in your account settings
• Contacting customer support

9. International Data Transfers

Your data may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place, including:

• Contractual protections with service providers
• Compliance with applicable data protection laws
• Security measures equivalent to those in your home country

10. Children's Privacy

We1WinAu is intended for adults aged 18 and over. We do not knowingly collect information from minors. If we discover that a minor has provided personal information, we will delete it immediately and close the account.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Material changes will be notified via email or website notice.

12. Contact Us

For privacy-related inquiries or to exercise your rights: